Frequently Asked Questions

1. What is your return address?
2. What is the return period?
3. What is a RA Number?
4. How do I obtain a RA Number?
5. Are there any items which are non-returnable?
6. What are your shipping and return policies?
7. How can I return my purchase?
8. What is the preferred method when shipping an item back for a refund or exchange?
9. What should I do if my order was damaged?
10. What should I do if the wrong item was shipped?
11. My refund amount and my purchase amount are not the same, why?
12. Will my exchange or return request ever be denied?
13. How long does it take for me to get a refund?
14. How do I know my shoe size? Apparel size?
15. How can I write a review on a product?
16. If I know I will purchase from your store again, can I receive store credit instead of setting up a refund or exchange?

Q1: What is your return address?
A1: Regardless of the return address on your original package, please return all items to:

Discount Golf World
2828 Broadway St.
Quincy, IL 62301

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Q2: What is the return period?
A2: For most items, Discount Golf World offers a 30-day merchandise exchange policy. All returns require a RA (return authorization) Number.

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Q3: What is a RA Number?
A3: A Return Authorization Number is given to a customer when his/her item(s) is eligible for refund or exchange.

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Q4: How do I obtain a RA Number?
A4: Upon completion of the online return process and indicating the reason for which you wish to return an item, you will receive a RA Number . You may also call customer service and a RA Number will be issued to you upon eligibility.

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Q5: Are there any items which are non-returnable?
A5: All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. Clubs may not be returned after they have been hit/used. All bags, apparel or other accessories must have all tags in tact and not removed or altered. All shoes must be sent back in the original box, and should be sent in an overbox to avoid damages to the original container.

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Q6: What are your shipping and return policies?
A6: Apart from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. Clothing/shoes that have been worn (or have had their tags removed), equipment which has been used, etc. will not be accepted. If a customer attempts to return unacceptable items it will be shipped back to the customer at his/her expense and subject to a fee.

• Special order items which are canceled after shipment will be subject to a 25% restocking fee.
• No goods will be accepted without a RA Number.

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Q7: How can I return my purchase?
A7: Complete the online return process for a RA Number. You can return your items by clicking the Order Status tab on DiscountGolfWorld.com and filling in the required information. Pack your return securely-in the original package (if possible)-and include your completed invoice in the package.  We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Discount Golf World.  Write down your tracking number for future reference.

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Q8: What is the preferred method (UPS, FedEx, USPS, other) when shipping an item back for refund/exchange?
A8: We do not have a preferred method on how the product comes back to us. However, we do recommend that the customer insures the product they are sending back and keeps the tracking number, as we are not responsible for any packages that are lost in transit to us.

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Q9: What should I do if my order was damaged?
A9: All products sold by DGW carry their full manufacture warranties direct from the manufacturer. All warranty issues should be handled directly through the manufacturer. Normal wear and tear and or mis-use of items will not be covered under warranty nor are they eligible for return.

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Q10: What should I do if the wrong item was shipped?
A10: In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

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Q11: My refund amount and my purchase amount are not the same, why?
A11: Shipping fees are not included in your refund amount.  On orders that originally received free shipping, the actual shipping charges for the returned items will be deducted from your refund.  Exchange items will be shipped to you at our expense.

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Q12: Will my exchange or return request ever be denied?
A12: All custom orders, i.e. Personalized or Custom Logoed Golf Balls and MyJoys Custom Golf Shoes, are not available for return. All sales on these types of items are final. No goods will be accepted without a RA number. Items received without a RA number will be returned to the shipper at their expense.

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Q13: How long does it take for me to get a refund?
A13: Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 72 hours after shipment delivery). Please note, depending upon processing time it may take approximately 7 days for the credit to be reflected on your account.

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Q14: How do I know my shoe size? Apparel size?
A14: Sizing guides are available with most apparel, accessory and shoe products on their corresponding product pages.

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Q15: How can I write a review on a product?
A15: At the bottom of each product page you will find a text box and "write a review" button. Just fill in your opinions and submit them. We appreciate your feedback.

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Q16: If I know I will purchase from your store again, can I receive store credit instead of setting up a refund/exchange?
A16: Absolutely. Store credit is given in the form of a gift certificate/reward dollars code that will be emailed to you. If you need help using the code that is emailed, we will be more than happy to help you apply it.

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